Frequently Asked Questions
Storage Edgecumbe & Whakatāne
Storage FAQs Whakatāne
Edgecumbe Secure Storage provides secure and affordable storage units just minutes from Whakatāne. Below are answers to some of the most common questions about our storage process, access, and security.
Simple answers to help you store with confidence
Our goal is to make storage as straightforward as possible, whether you are storing household items, business equipment, or vehicles. If you can’t find the answer you need, our team is always happy to help.
Do I need insurance for my storage unit?
Edgecumbe Secure Storage does not provide insurance for goods stored onsite. It is the responsibility of the customer to arrange insurance coverage for their stored items. While insurance is not compulsory, it is strongly recommended, and we suggest checking with your current contents or business insurance provider to confirm coverage.
What can I store in my storage unit?
Our storage units are suitable for most household, business, and recreational storage needs. Customers commonly store furniture, personal belongings, tools, equipment, stock, and vehicles such as cars, boats, caravans, and trailers.
There are restrictions on hazardous, illegal, or perishable items, and anything that may pose a safety risk is not permitted. If you are unsure about a specific item, please contact us for guidance.
What size are the storage units?
All storage units are 20ft steel containers providing approximately 33m³ of storage space. They are designed to accommodate a wide range of storage needs, from household contents to business inventory and larger items such as vehicles or equipment.
Who has access to my storage unit?
Only you have access to your storage unit. Each container is individually locked using your own padlock, meaning you control the key at all times. The facility itself is secured with gated access and CCTV monitoring for added protection.
How do I pay for my storage unit?
Payments are made on a simple monthly basis. You will be invoiced for your storage unit each month, making it easy to manage ongoing storage costs without complicated payment structures.
How does billing work?
Billing is charged monthly in advance. This ensures your storage unit remains reserved and secure for your use. If you need assistance with billing dates or adjustments, our team can help you directly.
What happens if I fall behind on payments?
If payments are missed, we will contact you to discuss your account and arrange a solution. Continued non-payment may result in restricted access to your storage unit until the account is brought up to date.
How do I move into a storage unit?
Moving into your storage unit is simple. Once your booking is confirmed, you will be allocated a unit and provided with access details. You can then move your items in at a time that suits you using the drive-up access at our Edgecumbe facility.
How do I move out of my storage unit?
When you are ready to move out, simply contact our team to let us know. You will need to remove all items from your unit, clean it out, and return it empty.
Why choose Edgecumbe Secure Storage?
Edgecumbe Secure Storage provides a secure, local, and easy-to-use storage solution for customers across Edgecumbe and Whakatāne. With simple monthly pricing, strong security systems, and convenient access, it is a trusted choice for both personal and business storage needs.